Privacy Policy
Dementian Health is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information, including how we manage SMS communications and consent.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of personal information to provide and improve our services to you. This includes:
- Personal Information:
- Name, email address, phone number, and other contact details.
- Health-related information necessary for personalized care services, including your loved one’s dementia-related information (with your consent).
- Usage Data:
- Information about how you access and use our website, such as IP address, browser type, pages visited, and time spent on the site.
- Cookies:
- We use cookies and similar tracking technologies to monitor activity on our website and enhance your experience. You can control cookies via your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide personalized care services and manage care plans.
- To communicate with you about your account, services, and updates.
- To improve our website functionality and user experience.
- To comply with legal obligations, such as healthcare regulations (HIPAA and Medicare GUIDE compliance).
- To analyze trends and monitor website traffic.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide personalized care services and manage care plans.
- To communicate with you about your account, services, and updates.
- To improve our website functionality and user experience.
- To comply with legal obligations, such as healthcare regulations (HIPAA and Medicare GUIDE compliance).
- To analyze trends and monitor website traffic.
4. Who we share personal information with
We do not sell or rent your personal information. We may share your information with:
- Service providers that perform business functions on our behalf (e.g., cloud hosting, analytics, communications).
- Healthcare partners involved in your care coordination, but only with your consent or as required by law.
- Legal or regulatory authorities, if necessary to comply with applicable laws or to protect rights and safety.
We do not share your personal information with third parties for their own marketing purposes. We also do not share SMS consent with third parties or affiliates.
4. SMS communications and consent
If you provide your phone number and choose to receive SMS messages from Dementian Health, your consent will be used solely for sending you updates, reminders, or service-related messages.
SMS consent is not shared with third parties or affiliates.
You can opt out of SMS communications at any time by replying “STOP” to any message or by contacting us directly at privacy@dementianhealth.com
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and services, provided they agree to keep the information confidential. These third-party providers include:
- Healthcare service providers involved in your care management.
- Regular security audits to identify potential vulnerabilities.
- Legal authorities, if required by law or to protect our legal rights.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You may have the right to request the restriction of how we use your data in certain situations.
- Right to Data Portability: You have the right to request your data in a commonly used, machine-readable format.
- Right to Object: You can object to certain processing activities, such as marketing communications.
To exercise these rights, please contact us at privacy@dementianhealth.com.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When we do, we will post the new policy on this page. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
privacy@dementianhealth.com
